Terms and Conditions for Gardeners Malden Rushett

These Terms and Conditions set out the basis on which Gardeners Malden Rushett provides domestic and commercial gardening services. By booking a service, the customer agrees to these terms in full. They are designed to create a clear working arrangement, protect both parties, and explain how garden maintenance, clearance, pruning, planting, and related services are delivered. These terms apply to all bookings unless otherwise agreed in writing.

In these terms, “we”, “us”, and “our” refer to the gardening service provider, and “you” or “the customer” refers to the person requesting the work. A booking may be made by telephone, email, online enquiry, or any other accepted method. Acceptance of a quotation, confirmation of a schedule, or permission for work to begin will normally be treated as agreement to proceed under these terms. Gardeners in Malden Rushett operate on the basis of reasonable communication, fair pricing, and safe working practice.

We reserve the right to update these terms from time to time. Any updated version will apply to future bookings and may also apply to continuing services if notice has been given. Customers are encouraged to review the terms before each new appointment or recurring maintenance arrangement. This document is intended as a legal service page and does not form a consumer guarantee beyond the specific service scope agreed for each job.

1. Booking Process

All bookings for gardeners Malden Rushett services are subject to availability, site suitability, and confirmation of the work requested. When you make an enquiry, we may ask for information about the size of the garden, access conditions, the type of work required, and any relevant safety concerns. This information helps us provide an accurate estimate and determine whether the job can be completed safely and efficiently.

Quotes are normally based on the details provided at the time of enquiry. If the actual conditions differ from the information given, we may need to adjust the quotation or revise the service plan before starting work. The customer is responsible for ensuring that all relevant information is accurate and complete. Where a site visit is necessary, the quotation may be provisional until the full scope is assessed on arrival.

A booking becomes confirmed only when we have accepted the request and, where applicable, received any required deposit or written approval. Confirmation may include the service date, the approximate arrival window, the agreed work scope, and any special conditions. We may decline or postpone a booking if we consider the site unsuitable, the requested work unsafe, or the required access unavailable. For recurring garden maintenance, dates may be scheduled in advance but remain subject to weather, staff availability, and seasonal conditions.

2. Service Scope and Customer Responsibilities

We will carry out the agreed gardening work with reasonable care and skill. This may include lawn care, hedge trimming, pruning, weeding, planting, garden clearance, waste removal, or other services specified in the booking. Any tasks not expressly included in the quotation are outside the agreed scope and may require additional time and cost. Malden Rushett gardeners are not obliged to perform extra work unless the change has been agreed in advance.

The customer must make the site ready for the visit. This includes providing access to the property, securing pets, removing obstacles where possible, and ensuring that water, electricity, and other facilities are available if required for the job. If access is delayed or obstructed, we may charge for waiting time or treat the appointment as a late cancellation. If hidden hazards are present, such as broken glass, concealed wiring, unstable structures, or aggressive animals, we may suspend the service until the issue is resolved.

The customer should also inform us of any restrictions affecting the property, including parking limitations, gated entry, shared access, or rules imposed by landlords, managing agents, or housing associations. We will not be responsible for failure to complete work fully if such restrictions were not disclosed beforehand. If the garden contains protected plants, specialist features, or items of sentimental value, you should highlight these before work begins so that appropriate care can be taken.

3. Payments and Charges

Fees for garden maintenance in Malden Rushett will be set out in the quotation, booking confirmation, or invoice. Prices may be fixed, hourly, or based on the size and complexity of the task. Where the cost depends on actual time spent, the final charge may vary from any estimate originally provided. All prices are quoted in pounds sterling and may be subject to VAT where applicable.

Payment is due on the date stated in the invoice or at the completion of the service unless another arrangement has been agreed in writing. We may request advance payment or a deposit for larger jobs, seasonal work, waste-heavy clearances, or repeat visits. If a deposit is taken, it will normally secure the appointment and cover reasonable scheduling and preparation costs. Deposits may be non-refundable where work has been reserved specifically for your booking, subject always to applicable consumer law.

If payment is not made on time, we reserve the right to charge reasonable late fees or suspend further services until the account is settled. Any bank charges, failed payment fees, or collection costs caused by the customer’s failure to pay may be added to the outstanding balance where permitted by law. In the event of a pricing dispute, the undisputed portion of the invoice should still be paid on time while the matter is reviewed.

4. Cancellations, Rescheduling, and Access Issues

You may cancel or reschedule a booking by giving reasonable notice. For standard appointments, we ask for as much notice as possible so that the reserved time can be reassigned. Cancellations made with short notice may be subject to a charge if work preparation, travel, staffing, or materials have already been arranged. If a cancellation is received after we have arrived or while work is already in progress, you may be charged for the time spent and any costs already incurred.

We may also cancel or reschedule if weather conditions, safety concerns, illness, equipment failure, or unforeseen operational issues prevent us from completing the service properly. Where possible, we will provide a new date or alternative arrangement. For outdoor work, seasonal weather changes may affect timing, finish quality, or the ability to complete certain tasks safely. A postponement due to adverse weather will not normally be treated as a breach of contract.

If we cannot access the property at the agreed time because the customer is unavailable or access instructions were incomplete, the appointment may be treated as cancelled by the customer and charged accordingly. This also applies where keys, codes, parking permissions, or other access arrangements are not provided in time. We are not responsible for delays caused by third parties, locked gates, or site rules that were not disclosed before booking.

5. Liability and Limitations

We will take reasonable care when carrying out all services, but gardening work involves natural variation and some risk. Plants, lawns, hedges, and outdoor features may be affected by weather, pests, disease, soil conditions, previous poor maintenance, or hidden defects. Accordingly, we do not guarantee that every plant will survive pruning, transplanting, or relocation, nor can we guarantee uniform results in living materials. Gardeners Malden Rushett will not be liable for deterioration caused by pre-existing conditions or factors outside our control.

Our liability for loss or damage caused by negligence, if established, will be limited to the value of the relevant service or the amount recoverable under applicable law, whichever is lower, except where such limitation is prohibited. We will not be liable for indirect, special, or consequential losses, including loss of enjoyment, loss of profit, or interruption to business operations, unless liability cannot legally be excluded. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under UK law.

You are responsible for removing or protecting fragile items, ornaments, hidden valuables, electrical cables, and other possessions that may be damaged during normal gardening activity. If you ask us to work near decorative objects, water features, glass structures, or hard landscaping, you accept that normal service activity may involve minor contact or accidental disturbance even when reasonable care is taken. We will not be responsible for damage to items that were not identified as requiring special handling.

6. Waste Regulations and Green Waste Handling

Where garden waste removal is included in the service, it will be handled in accordance with applicable UK waste regulations. Waste collected from pruning, mowing, clearance, or digging will be transported, stored, and disposed of responsibly. We may use licensed waste carriers, approved recycling facilities, composting methods, or other lawful disposal routes. Customers should note that some materials, such as contaminated soil, treated timber, asbestos, hazardous chemicals, or non-garden rubbish, may require specialist handling and are not included in standard garden waste services.

Gardeners in Malden Rushett do not accept liability for waste incorrectly described by the customer. If rubbish, building debris, or household items are discovered within the waste pile, the price may need to be revised or the item may be left on site for separate disposal. Any waste left for collection must be accessible and clearly identified. We may refuse to remove items that are unsafe, illegal, or not reasonably classed as green waste.

The customer remains responsible for ensuring that any waste left on the property does not breach local rules, lease obligations, or bin collection requirements after our visit. If the service includes taking waste away, ownership of that waste transfers to us only once it has been loaded and accepted for transport in line with the agreed service. Any request for documentation regarding lawful disposal may be considered, but proof will depend on the service type and the records reasonably available.

7. Force Majeure, Complaints, and General Provisions

We are not responsible for delay or failure to perform where the cause is beyond our reasonable control. This includes severe weather, fire, flood, accident, industrial dispute, transport disruption, government action, equipment shortages, or other unforeseen events. In such cases, we may pause, reschedule, or cancel the booking without liability for indirect loss. Any payment already made for work not performed will be reviewed fairly, and any refund due will be handled in line with the circumstances and the service already delivered.

If you believe a service has not been delivered as agreed, you should raise the issue as soon as reasonably possible. We may ask for photographs, a description of the concern, or an opportunity to inspect the site. Complaints will be considered in good faith and resolved where practical by re-attendance, partial refund, adjustment of the invoice, or another reasonable remedy. No complaint will alter these terms unless confirmed in writing by an authorised representative.

Nothing in these terms creates a partnership, employment relationship, or agency arrangement between the parties beyond the specific service agreement. Any failure by us to enforce a provision on one occasion does not waive the right to enforce it later. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force so far as permitted by law.

8. Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction over any matter that cannot be resolved through direct discussion or reasonable negotiation. Where consumer rights apply, nothing in these terms affects the mandatory protections provided by UK law.

By confirming a booking with Gardeners Malden Rushett, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. The agreement applies to the specific services booked and to any follow-on work agreed under the same account or arrangement. These terms are intended to provide clarity, fairness, and a reliable standard for professional gardening services while respecting the practical realities of outdoor work and seasonal conditions.